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Our Services.

At THREEDIGITAL, our services are tailored specifically for Aged and Disability Services. Our team of consultants brings years of expertise, deeply understanding the complexities unique to these sectors. We are committed to providing solutions that meet the specific needs of our clients, ensuring they receive the highest quality of support and guidance.

​IT Project Management

IT project management services refer to the practices, techniques, and tools used to plan, execute, and control information technology (IT) projects. Our services are designed to help organisations deliver IT projects on time, within budget, and with high quality. IT project management services include the following:

  1. Project planning and initiation: This involves defining project goals, objectives, and deliverables, identifying project stakeholders, and creating a project plan.

  2. Project scheduling and tracking: This involves developing project schedules, tracking project progress, and making adjustments to the project plan as needed.

  3. Risk management: This involves identifying potential risks and developing risk mitigation plans to reduce the impact of risks on the project.

  4. Resource management: This involves managing project resources, including personnel, equipment, and materials, to ensure that they are allocated effectively and efficiently.

  5. Change management: This involves managing changes to project requirements or scope, assessing the impact of changes on the project, and communicating changes to project stakeholders.

  6. Quality management: This involves ensuring that the project meets quality standards, conducting quality assurance and quality control activities, and addressing quality issues as they arise.

  7. Communication management: This involves communicating project information to stakeholders, managing project meetings and documentation, and ensuring that project stakeholders are informed about project progress.

  8. Project closure: This involves completing the project, assessing project outcomes, and documenting project lessons learned for future projects.

Overall, IT project management services are essential for ensuring that your IT projects are completed successfully, on time, and within budget, while meeting the needs of stakeholders and end-users.

​IT Strategy and Roadmap Development

At THREEDIGITAL, we create robust IT strategies and roadmaps that seamlessly align corporate aspirations with strategic IT projects. Our unique approach ensures a harmonious fusion of your organization's overarching goals and the transformative potential of technology.


Customized Alignment: We understand that every business is unique, and our expert consultants are adept at tailoring IT strategies to your specific needs. By closely collaborating with your team, we grasp the intricacies of your corporate vision and objectives. With this understanding, we engineer comprehensive IT strategies that serve as the bedrock for your organization's growth journey.


Strategic Project Integration: Our expertise extends beyond formulating strategies; we translate these strategies into actionable roadmaps. By meticulously integrating strategic IT projects into the broader business context, we ensure that each initiative contributes meaningfully to your corporate trajectory. Our roadmaps act as navigational guides, outlining clear pathways to success and enabling seamless execution.


Maximized Efficiency and ROI: Our IT strategies and roadmaps are designed to maximize efficiency and return on investment. By identifying key technological enablers, we ensure that your resources are optimally utilized to achieve your strategic objectives. This meticulous approach mitigates risks, enhances project outcomes, and accelerates your journey towards desired business outcomes.


Innovation at the Core: We recognize that innovation is essential for sustained growth. Our strategies infuse the latest technological trends and industry best practices, ensuring that your organization remains at the forefront of innovation. By capitalizing on emerging technologies, we position your business for future success.


Collaborative Partnership: Our approach is built on collaboration and partnership. We work hand in hand with your team to develop strategies and roadmaps that resonate with your unique organizational culture. This collaborative process ensures that our solutions are not only effective but also embraced across all levels of your organization.

In the dynamic landscape of today's business environment, a robust IT strategy and roadmap are indispensable for achieving sustained success. THREEDIGITAL stands as your trusted partner in this journey, ensuring that your technology investments align seamlessly with your corporate goals, driving innovation, growth, and long-term success.

​Application Selection

We know the Aged and Disability care sector, and we also know the vendors that are in the Market. We understand the strengths and weaknesses of each of the products meaning we can give your business an accelerated procurement process. Saving valuable time and money!


An accelerated IT application procurement process is a streamlined and expedited process for acquiring software applications that meet an organisation's needs. It involves minimizing the time and effort required to evaluate, select, and implement software solutions while ensuring that they meet the organisation's functional and technical requirements.


The goal of an accelerated IT application procurement process is to accelerate the time-to-value of the new software solution while minimizing the risks and costs associated with the traditional procurement process. It is particularly useful for organisations that need to respond quickly to changing business needs or market conditions and cannot afford long procurement cycles.


A typical accelerated IT application procurement process may involve several steps, such as:

  1. Defining requirements: Identifying the organisation's needs, priorities, and constraints in terms of software functionality, technical compatibility, security, scalability, and other factors. (We already have most of these documented)

  2. Research: Conducting market research to identify potential software solutions that meet the organisation's requirements and conducting initial assessments of their suitability. (We already know the products)

  3. Shortlisting: Narrowing down the list of potential software solutions to a manageable number based on factors such as price, functionality, and vendor reputation.

  4. Evaluation: Conducting a thorough evaluation of the shortlisted software solutions through demos, testing, and other methods to determine their suitability and value.

  5. Selection: Selecting the most suitable software solution based on the evaluation results and negotiating the best terms and pricing with the vendor.

  6. Implementation: Implementing the selected software solution in the organization's IT environment, training users, and ensuring that the solution meets the organization's expectations and requirements.

An accelerated IT application procurement process can help organisations to quickly acquire and implement software solutions that meet their needs, reduce procurement costs and risks, and accelerate the realisation of business benefits

​Scheduling Audits

A scheduling/rostering audit is a review of an organisation's scheduling and rostering practices to assess their effectiveness, compliance with regulations and policies, and alignment with business objectives. It involves examining how the organisation plans and schedules its workforce, manages employee availability and preferences, and allocates resources to meet operational demands.


The goal of a scheduling/rostering audit is to identify areas of improvement in the organisation's scheduling and rostering practices, such as reducing labor costs, minimizing staff turnover, optimising staffing levels, and improving employee engagement and satisfaction.


A typical scheduling/rostering audit may involve several steps, such as:

  1. Data collection: Gathering information on the organisation's scheduling and rostering practices, such as policies, procedures, and systems used.

  2. Analysis: Analysing the data collected to identify patterns, trends, and issues related to scheduling and rostering practices.

  3. Benchmarking: Comparing the organisation's scheduling and rostering practices with industry best practices and regulatory requirements.

  4. Evaluation: Evaluating the organisation's scheduling and rostering practices based on criteria such as efficiency, effectiveness, compliance, and alignment with business objectives.

  5. Recommendations: Making recommendations for improvement based on the evaluation results, such as implementing new scheduling and rostering policies or systems, improving communication with employees, or providing additional training to managers.

  6. Implementation: Implementing the recommendations and monitoring their effectiveness through regular audits and reviews.

A scheduling/rostering audit can help organizations to optimize their scheduling and rostering practices, improve employee engagement and satisfaction, and achieve better business outcomes such as increased productivity and profitability. It can also help organizations to comply with labor laws and regulations, avoid costly errors, and reduce legal risks associated with non-compliance.

​IT Cyber Audits

An IT security audit is an examination of an organisation's information technology systems, processes, and policies to assess their effectiveness in protecting sensitive data, intellectual property, and other assets from unauthorized access, use, disclosure, modification, or destruction.


The goal of an IT security audit is to identify security risks, vulnerabilities, and gaps in the organisation's security posture and to provide recommendations for improving the security controls and procedures.


An IT security audit typically involves a review of various IT components, including network infrastructure, hardware and software systems, data storage and transmission, access controls, user authentication, data backup and recovery, incident response plans, and regulatory compliance. The audit may be conducted internally by the organization's own IT staff or externally by independent third-party auditors.


The results of an IT security audit can help organizations to strengthen their security measures, reduce the likelihood of security breaches, and comply with relevant laws and regulations. It can also help to build trust with customers, partners, and other stakeholders who rely on the organization's information systems.


We audit to the Essential Eight which is a set of cybersecurity strategies recommended by the Australian Cyber Security Centre (ACSC) to mitigate the most common and significant cyber threats faced by organisations. It is a prioritised list of eight mitigation strategies that, if implemented effectively, can significantly reduce an organization's risk of cyber-attack.


The Essential Eight strategies are:

  1. Application whitelisting: Restricting the execution of unauthorized and malicious software by only allowing approved applications to run.

  2. Patching applications: Ensuring that software applications are up-to-date with the latest security patches and updates to prevent exploitation of known vulnerabilities.

  3. Restricting administrative privileges: Limiting access to administrative privileges to only those who require it, to prevent unauthorized access or modification of critical systems.

  4. Patching operating systems: Ensuring that operating systems are up-to-date with the latest security patches and updates to prevent exploitation of known vulnerabilities.

  5. Multi-factor authentication: Implementing additional authentication factors such as biometrics or one-time passwords to verify the identity of users accessing critical systems.

  6. Daily backups: Regularly backing up critical data and verifying that backups are successful to ensure that data can be restored in case of a cyber incident.

  7. User application hardening: Configuring applications to minimize their attack surface by disabling unnecessary features, protocols, and plug-ins.

  8. Network segmentation: Dividing the network into smaller segments and restricting access between them to prevent lateral movement by attackers and limit the impact of a cyber incident.


​Systems Reviews

A system review is an evaluation of a software or hardware system to determine its functionality, performance, and efficiency. It involves analysing the system's architecture, design, implementation, and operation to identify potential issues, defects, or inefficiencies.


The purpose of a system review is to ensure that the system meets the organisation's requirements and expectations and operates in a reliable, secure, and efficient manner. The review may be conducted during the development phase, after the system is deployed, or on an ongoing basis as part of a maintenance and improvement process.


A typical system review may involve a range of activities, such as analyzing system documentation, reviewing source code and configuration files, conducting testing and validation, and gathering feedback from users and stakeholders. The review may also focus on specific aspects of the system, such as security, performance, usability, scalability, or interoperability.


The results of a system review can help to identify areas for improvement and inform decision-making about system upgrades, modifications, or replacements. It can also provide valuable feedback to the organisation to enhance the system's quality and usability.

​Innovation Planning

Innovation planning is the process of creating a strategic roadmap for developing and implementing new ideas, products, services, or processes within an organization. It involves identifying opportunities for innovation, assessing their feasibility, and designing a plan to bring them to fruition.


The goal of innovation planning is to foster a culture of innovation within the organisation and to leverage new ideas and technologies to create value for customers, improve operational efficiency, and drive growth and profitability.


A typical innovation planning process may involve several steps, such as:

  1. Idea generation: Collecting ideas from employees, customers, partners, and other stakeholders through brainstorming, surveys, feedback sessions, and other methods.

  2. Idea evaluation: Assessing the potential value, feasibility, and risks of each idea based on criteria such as market demand, technical feasibility, resource availability, and competitive landscape.

  3. Concept development: Refining the most promising ideas into detailed concepts that define the problem to be solved, the solution to be offered, the target market, the value proposition, and the expected outcomes.

  4. Resource allocation: Allocating resources such as budget, personnel, and technology to support the innovation initiative.

  5. Implementation: Executing the innovation plan by building prototypes, conducting pilots, launching products or services, and measuring performance.

  6. Continuous improvement: Monitoring and evaluating the results of the innovation initiative and making adjustments to improve its effectiveness and efficiency.

Innovation planning is essential for organisations that want to stay competitive and adapt to changing market conditions and customer needs. It can help to foster creativity and collaboration, encourage experimentation and learning, and drive long-term growth and sustainability.


​Customer Experience 

Customer experience design is the process of creating and optimising the various touchpoints and interactions that customers have with a brand, product, or service. It involves understanding the customer's needs, preferences, and pain points, and designing a seamless and engaging experience that meets or exceeds their expectations.


The goal of customer experience design is to create a positive and memorable experience that builds loyalty, trust, and advocacy among customers. It encompasses a wide range of factors, including the product design, packaging, branding, user interface, customer service, and post-purchase support.


A typical customer experience design process may involve several stages, such as:

  1. Research: Gathering customer insights through surveys, interviews, and user testing to understand their needs, preferences, and behaviors.

  2. Ideation: Generating ideas for improving the customer experience by brainstorming, prototyping, and testing different concepts.

  3. Design: Creating a customer experience that is visually appealing, easy to use, and meets the customer's needs and expectations.

  4. Implementation: Implementing the designed experience across various touchpoints, such as websites, mobile apps, social media, and customer support channels.

  5. Measurement: Measuring the effectiveness of the designed experience through analytics, customer feedback, and other metrics, and making improvements as needed.

Customer experience design is critical for businesses that want to differentiate themselves from their competitors and create long-lasting relationships with their customers. It helps to foster customer satisfaction, loyalty, and advocacy, which can lead to increased sales, revenue, and profitability.