Specialised Technology Help for Aged Care & Disability Services
Specialised Technology Help for Aged Care & Disability Services
Utilising our expertise to improve technological solutions and enhance overall quality of care.
Who are we
At THREEDIGITAL, we help aged care and NDIS providers modernise the way they work by managing and supporting their entire Aged Care/Disability operating system. From client intake to rostering, compliance, finance, reporting, and communication, we make sure your systems are working together to deliver the best possible care.
We are the trusted partner for organisations navigating a crowded and complex technology landscape. Whether you are replacing spreadsheets, stuck with an underperforming CMS, or preparing for the Support at Home reforms, we guide you through the entire journey with clarity and confidence.
We make technology feel less like a burden and more like a pathway to better care.
Looking for Premium Support?
You don't need another ticketing system. You need someone who gets how your care business actually runs. While others fix IT issues, we optimise your entire care operating system, from client intake to rostering, invoicing, and outcomes. Our Premium Support helps aged care and NDIS providers deliver faster, smoother, more profitable care. We know what makes your clients happy, what keeps your team moving, and what keeps the funding flowing.
"The engagement with Mel and Premium Support over the past few months has been nothing but professional and supportive. At a time of uncertainty within the industry and a heavy reliance on systems such as Sandwai, ensuring that it is being utilised to its capacity, Mel has been pivotal."
- Meredith Pryke - Executive Manager Care Services
Services we offer
Products we offer
Customer Relationship Management
Turn inquiries into clients with a simple, powerful CRM built for aged care and NDIS providers. Zoho CRM helps you manage leads, track communication, and grow your organisation with clarity and control.
What our clients say
"Huge thanks to Glenn and Don at THREEDIGITAL for their incredible support in helping us navigate the complex world of Home Care finances with ease and clarity. Don’s guidance in particular was invaluable, his ability to distil complexity into practical steps gave us confidence we were making the right decisions every step of the way.
I highly recommend working with THREEDIGITAL. They make the complex simple, and help keep your blood pressure in check!"
Chris Riddell | Senior Integration & Improvement Lead
Mel and the Team have been invaluable assets to our team, their contributions have significantly assisted the project and the success of the rollout of Sandwai
Angela Swanney | Project Manager
Thanks – we couldn’t have delivered this without you / your guidance, experience and assistance!"
Stephen Traves, Aged Care Operations Manager, Institute for Urban Indigenous Health
Latest news
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Providers we work with
Our recognition
2024 Winner - CRM implementation Silver Partner of the year - CX Awards
Excellence in deploying and optimising CRM solutions to enhance client management, operational efficiency, and business outcomes.
2023 Winner - Digital Transformation Consultancy of the Year - Better Business
Better Business Awards recognises outstanding leadership in guiding businesses through successful technology adoption, innovation, and process optimisation.
2021 Winner - Customer Experience App Development
Consumer Experience award for creation of CRM that reduced anxiety and made it easier for Australians to handle their Aged Care Assessment.
2020 Winner - IT News Health Care Project of the year 2020
Building of a client portal for better access to self -service for clients in the aged Care and Disability Sector.
2019 Winner - Global Ageing Award
Received in Canada, this was awarded for an Australian first partnership with Google to use voice activation to allow people with a disability to self serve using AI and Voice.
2019 Winner - Australian Not-for-Profit Technology Awards - Innovator of the Year
Received for our work in customer experience for co-designing solutions for seniors.
2019 Winner - CX Awards in category Best Use of Technology to Revolutionise CX
This was received for our OMNI contact centre work. Creating a solution that would enable client choice with regards to communication.
Contact us
We service the whole of Australia and New Zealand, reach out for a free no obligation conversation about how we can help with your next project
Where we operate
THREEDIGITAL proudly operates nationally across Australia, delivering expert IT consulting, digital transformation, and CRM implementation services to aged care, disability, and healthcare providers. Our team works extensively across New South Wales (Sydney, Newcastle, Central Coast, Wollongong, Coffs Harbour, and regional NSW), Victoria (Melbourne, Geelong, Ballarat, Bendigo, and Gippsland), Queensland (Brisbane, Gold Coast, Sunshine Coast, Townsville, and Cairns), South Australia (Adelaide and regional SA), Western Australia (Perth, Fremantle, Bunbury, and regional WA), Tasmania (Hobart, Launceston, and regional TAS), Northern Territory (Darwin and Alice Springs), and the Australian Capital Territory (Canberra and surrounding regions).
We support metro, regional, and remote providers, ensuring technology solutions align with the unique needs of Home Care, Residential Aged Care, NDIS service providers, and community organisations. Whether you’re in Sydney, Melbourne, Brisbane, Perth, or regional Australia, THREEDIGITAL offers expert guidance on CRM selection, IT strategy, system integration, and digital transformation projects. Our tailored consulting services help aged care and disability providers nationwide enhance efficiency, compliance, and service delivery through innovative digital solutions.
No matter where you are in Australia, THREEDIGITAL is your trusted partner in optimising IT systems, implementing CRM solutions, and streamlining technology adoption for the aged care and disability sectors. Contact us today to see how we can support your organisation in Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Darwin, Canberra, and beyond.