View the Client Management Top 3 Evaluation Report

Client overview
ADSSI is a respected not for profit provider of aged care, disability support, and settlement services across New South Wales. With a strong commitment to helping individuals live independently and with dignity, ADSSI delivers programs such as home care packages, the Commonwealth Home Support Program, and NDIS funded supports. The organisation plays a vital role in delivering client centred care in community settings and continues to grow its presence as the aged care sector transitions toward the new Support at Home model.

The challenge
ADSSI had outgrown its existing client management system. The legacy technology no longer provided the functionality or visibility needed across the full client journey. Manual processes created inefficiencies, reporting was fragmented, and integration with other systems was limited. The leadership team and board recognised the importance of being digitally ready for sector reforms and set out to strengthen their systems environment.

They engaged external expertise to help:

• Review their entire IT and systems landscape

• Develop a digital transformation roadmap aligned to their strategic plan

• Guide a rigorous client management system selection process

• Oversee the implementation of the new platform

• Prepare the organisation for the shift toward Support at Home

The solution
ADSSI engaged THREEDIGITAL to lead their digital transformation through a structured, outcomes focused approach.

1. IT review and strategic roadmap
   THREEDIGITAL began with a comprehensive review of ADSSI’s current systems, workflows, technology infrastructure, and data needs. Through staff interviews, system mapping, and risk analysis, THREEDIGITAL developed a tailored digital transformation roadmap that addressed both short term improvements and long term strategic goals.

2. Structured selection of a new CMS
   ADSSI and THREEDIGITAL worked together to define detailed evaluation criteria for a new client management system. The focus was on selecting an enterprise level solution that could manage the full spectrum of aged care and disability services, with strong support for intake, rostering, billing, case notes, and reporting. A formal tender process was run, ensuring transparency, vendor accountability, and strong alignment with ADSSI’s service model.

3. System selection and implementation planning
   Following the evaluation process, ADSSI selected a modern enterprise grade client management platform. The system is designed to support end to end service delivery and enable improved staff workflows, real time reporting, and better visibility across all client programs. THREEDIGITAL was retained to oversee implementation planning, system configuration, and project coordination.

4. Implementation support and delivery oversight
   THREEDIGITAL continues to work closely with ADSSI’s internal teams and technology partners to support system rollout. This includes change management advice, staff engagement strategies, data migration preparation, and milestone tracking. The implementation is well underway, with a focus on long term sustainability and readiness for sector reforms.

The results

• ADSSI now has a clear digital transformation roadmap supported by structured governance and strategic direction

• An enterprise grade client management solution is in the process of being implemented to support aged care and disability services

• Staff workflows are being streamlined, improving operational efficiency and client visibility

• Reporting capability is being enhanced to support compliance, quality assurance, and funding requirements

• ADSSI is well positioned to meet the upcoming Support at Home reforms and continue delivering high quality services across its communities

Conclusion
This engagement highlights the value of pairing strong organisational leadership with experienced digital advisors. Through strategic review, structured procurement, and implementation support, THREEDIGITAL has helped ADSSI lay the foundations for a modern and scalable technology environment. As the aged care sector evolves, ADSSI is ready to lead with the right systems in place to support staff, meet client needs, and deliver services with confidence.