Building the Home Care Business of the Future
Discover how to build a connected, modern home care business—practical steps to integrate systems, people, and processes.
Date and time
Tue, 23 Sep 2025 12:00 PM - 1:00 PM AEST
Location
Online
About this event
Enkindle Consulting and THREEDIGITAL are teaming up to deliver a lunchtime series, ‘Information Communication Technology for Aged Care’.
What will the successful home care providers of the future look like? They will be connected, responsive, and easy to work with, both for clients and staff. In this webinar, we explore what it takes to build a modern, integrated home care business. We will look at what integration really means, how to align your systems and teams around the client journey, and how to avoid the chaos of disconnected tools and spreadsheets. This is not a tech session, it is a practical roadmap for providers who want to run smarter, simpler, and more sustainable operations.
Key Takeaways:
- What a best practice home care model looks like in 2025 and beyond
- How to connect systems like CRM, CMS, HR, finance, and rostering without it getting messy
- Simple ways to reduce duplication and create one source of truth
- Real examples of how providers are improving coordination and outcomes through better integration.
Who Should Attend?
- Executives
- Operations managers
- Innovation leads
- Service directors.
Why Attend?
- Understand what an integrated, future-ready home care provider looks like
- Learn how to connect CRM, CMS, HR, finance & rostering without complexity
- Discover ways to eliminate duplication and streamline operations
- Get practical tips to create one source of truth across your organisation
- Hear real-world examples of improved coordination and outcomes through integration
- Walk away with a clear, non-technical roadmap for smarter, simpler operations.
Presenter
Glenn Payne is a highly experienced professional who provides expert advice and guidance to organisations on complex business and technical issues. Glenn Payne is the driving force behind THREEDIGITAL, an IT consulting firm specialising in custom technology solutions for Aged Care and Disability. With decades of experience, Glenn leads a team dedicated to enhancing care through innovative IT. From strategy development to cybersecurity, Three Digital's solutions improve operations and elevate quality of care. Glenn's expertise and leadership continue to shape a compassionate and tech-empowered future.
Smarter Systems, Better Care Webinar Series
Explore how aged care providers across Australia are transforming their operations through technology in our comprehensive webinar series. Designed for care leaders, operations managers and support teams, this series focuses on practical learning across CRMs, Client Management Systems (CMS), intake workflows and digital tools that improve client outcomes. Each session is led by aged care technology experts and dives into real-world use of leading systems such as Sandwai, Nightingale, AlayaCare and LookoutWay. Learn the difference between a CRM and a CMS, understand how to streamline your intake process, and discover what systems work best for your service model. Whether you're starting your digital transformation or refining your tech stack, you'll gain valuable knowledge, confidence and clarity to make informed decisions and drive change.
Click the back button down below to find out more about other webinars currently running in this series.