Smarter Systems, Better Care: A Lunchtime Webinar for Aged Care Leaders

On Tuesday 23 September 2025, from 12:00 to 1:00 PM AEST, Enkindle Consulting and THREEDIGITAL will co-host a lunchtime webinar as part of their series, Information Communication Technology for Aged Care. This session is designed for executives, operations managers, innovation leads, and service directors who are looking to build the home care provider of the future.

Why This Matters

The most successful home care providers of tomorrow will be connected, responsive, and simple to work with, both for clients and staff. But achieving that vision requires more than just buying software. It’s about creating an integrated business where systems and teams align seamlessly around the client journey. Without this alignment, providers risk drowning in disconnected tools, duplicated data, and messy spreadsheets.

This webinar will cut through the noise and focus on what it takes to run smarter, simpler, and more sustainable operations. Importantly, it’s not a technical deep dive. It’s a practical roadmap that leaders can take back to their organisations.

Key Takeaways

Participants will walk away with a clear understanding of:

• What a best practice home care model looks like in 2025 and beyond

• How to connect systems such as CRM, CMS, HR, finance, and rostering without creating unnecessary complexity

• Straightforward ways to reduce duplication and build a single source of truth

• Real-world examples of providers improving coordination and outcomes through better integration
  
  

Who Should Attend

This session is especially relevant for executives, operations managers, innovation leads, and service directors who want practical guidance on how to streamline operations, improve client outcomes, and prepare their organisations for the next decade.

About the Presenter

Glenn Payne, Managing Director of THREEDIGITAL, will lead the session. Glenn is a highly experienced advisor with decades of expertise in both business and technology, particularly in aged care and disability services. Through THREEDIGITAL, he helps providers navigate digital transformation, from IT strategy to cybersecurity, and is dedicated to ensuring technology elevates both operational efficiency and quality of care. His leadership continues to shape a compassionate, tech-enabled future for the sector.

Part of a Bigger Series

This webinar is one session in the broader Smarter Systems, Better Care series, which explores how aged care providers across Australia are transforming their operations with technology. From understanding the difference between CRMs and CMSs, to streamlining intake processes and choosing the right digital tools, the series offers practical lessons and real-world examples. Sessions spotlight leading systems like Sandwai, Nightingale, AlayaCare, and LookoutWay, giving attendees valuable insight into how these tools can fit different service models.

Why Attend This Session

• Learn what it means to be an integrated, future-ready provider

• Gain confidence in connecting your core systems without unnecessary complexity

• Discover practical ways to eliminate duplication and streamline workflows

• Take home a clear, non-technical roadmap for building smarter, simpler operations