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Glenn Payne

Blog by Glenn Payne

Support at Home is Live. What Providers Must Prioritise in the First Ninety Days

Support at Home is Live. What Providers Must Prioritise in the First Ninety Days

By Glenn Payne

Support at Home is live and the first ninety days will define how providers adapt. From client data accuracy to workflows, rostering, compliance, and staff confidence, here is what aged care organisations should focus on early to ensure a smooth and stable transition.
10.12.2025 02:47 AM - Comment(s)
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From Basic Rostering to Intelligent Workforce Coordination

From Basic Rostering to Intelligent Workforce Coordination

By Glenn Payne

Rostering is often viewed as a simple operational task, but in reality it sits at the centre of every home care organisation. It affects the quality of care clients receive, the wellbeing of the workforce, the organisation’s compliance posture, and even financial performance.
10.12.2025 01:47 AM - Comment(s)
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Digital Marketing Meets Client Management

Digital Marketing Meets Client Management

By Glenn Payne

Digital first providers are winning by connecting the journey from lead to CRM to CMS. Discover why modern aged care success depends on seamless onboarding, stronger retention, and the right digital tools driving every step.
26.11.2025 01:28 PM - Comment(s)
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Is Your Organisation Digitally Ready for the Future of Home Care?

Is Your Organisation Digitally Ready for the Future of Home Care?

By Glenn Payne

Discover why most home care providers are stuck at low levels of digital maturity — and how leaders are cutting admin by 30%, eliminating spreadsheets, and using AI to transform care. Don’t get left behind on the digital journey.
22.10.2025 02:46 AM - Comment(s)
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Recap: Building the Home Care Business of the Future

Recap: Building the Home Care Business of the Future

By Glenn Payne

Glenn Payne’s webinar showed why spreadsheets and clunky systems won’t cut it in aged care. From AI to smart homes, the future is already here. Read the recap to see how to build not just today’s home care business, but tomorrow’s.
20.10.2025 04:03 AM - Comment(s)
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The Top Five Questions Boards Should Be Asking Executives About Support at Home Readiness

The Top Five Questions Boards Should Be Asking Executives About Support at Home Readiness

By Glenn Payne

With Support at Home starting Nov 1, boards must ensure providers are truly ready. Are your systems, staff, and clients prepared? Here are the 5 critical questions boards should ask executives to avoid day one risks
16.10.2025 09:36 AM - Comment(s)
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The Final Countdown: What You Can Do Now Before Nov 1

The Final Countdown: What You Can Do Now Before Nov 1

By Glenn Payne

The Support at Home reforms go live Nov 1. Providers can’t fully test claims until then, but you can prepare. From Services Australia access to data clean-ups, draft runs and staff playbooks, here are the steps to be ready on day one.
16.10.2025 06:01 AM - Comment(s)
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Why Your Care Management System Will Make or Break Your Success Under Support at Home

Why Your Care Management System Will Make or Break Your Success Under Support at Home

By Glenn Payne

The Support at Home reforms start 1 Nov. Your Care Management System is now the key to compliance, efficiency, and client trust. Outdated systems risk delays and errors, while modern CMS tools enable automation and transparency. Are you ready?
16.10.2025 05:02 AM - Comment(s)
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Free Resources to Strengthen Your Aged Care Organisation

Free Resources to Strengthen Your Aged Care Organisation

By Glenn Payne

Running an aged care organisation is complex, but you don’t have to do it alone. We’ve created three powerful resources to help you assess, plan and choose the right systems with confidence. Click to unlock these free tools and take your operations to the next level.
03.09.2025 05:05 AM - Comment(s)
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AI in Aged Care: Practical Tools and Responsible Adoption

AI in Aged Care: Practical Tools and Responsible Adoption

By Glenn Payne

Artificial intelligence is reshaping aged care, not by replacing people but by easing admin, boosting efficiency, and enhancing care quality. Our latest recap explores real use cases, adoption challenges, and key steps for providers ready to harness AI responsibly.
03.09.2025 04:44 AM - Comment(s)
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