APPLICATION

Blog tagged as APPLICATION

The Hidden Cost of Disconnected Systems in Aged Care and Community Services

Disconnected systems can quietly create duplicate work, data inconsistencies, billing delays, reporting gaps and staff frustration. This blog explores these hidden costs and outlines practical steps to improve integration, streamline workflows and get greater value from existing technology.

31.07.2026 01:28 PM - Comment(s)

The Final Countdown: What You Can Do Now Before Nov 1

By Glenn Payne

The Support at Home reforms go live Nov 1. Providers can’t fully test claims until then, but you can prepare. From Services Australia access to data clean-ups, draft runs and staff playbooks, here are the steps to be ready on day one.

16.10.2025 06:01 AM - Comment(s)

When Janet’s Spreadsheet Brings Down The Whole Business

By Glenn Payne

Janet is the lifeblood of your home care business. She knows every client’s dog’s name, their cousin’s allergies, and exactly which biscuit goes with which shift. But her real power? "The Spreadsheet". One Excel file away from glory—or total system collapse. Let’s talk about that.

23.05.2025 01:04 PM - Comment(s)

“We’ve Got a System for That” — The Problem with Too Many Tools

By Glenn Payne

You’ve got a system for everything — CMS, CRM, HR, finance, compliance. But none of them talk. Data’s duplicated, staff are burnt out, and the tech stack is out of control. Sound familiar? Here’s why it’s time to stop stacking and start streamlining.

23.05.2025 12:33 PM - Comment(s)

From Manual to Magical: How Automation Is Transforming Home Care Admin

By Glenn Payne

Drowning in paperwork and manual tasks? Discover how home care providers are freeing up hours each week through smart automation. From rostering to invoicing, learn how to let tech do the heavy lifting so your team can focus on what matters—caring.

23.05.2025 12:14 PM - Comment(s)

Is Your Aged Care Organisation Getting the Most Out of its CMS?

By Glenn Payne

Is your CMS optimised, or are you still stuck using spreadsheets and workarounds? Do you have the expertise to train staff, create workflows, and streamline scheduling? If not, CareOps as a Service (COaaS) could be for you.

21.02.2025 03:26 PM - Comment(s)

Telstra Discontinue Community Care Applications

By Glenn Payne

In a surprising announcement in October 2022, Telstra Health revealed its decision to discontinue investment, development, and support for several of its products. This news has left many aged and disability providers in Australia disappointed and inconvenienced. The affected software includes Home...

21.07.2023 07:47 AM - Comment(s)

The importance of a good application procurement process

By Glenn Payne

In today's digital age, applications have become a vital component for businesses and organizations to achieve their goals.

20.03.2023 01:41 PM - Comment(s)

Tips to reduce buyers regret

By Glenn Payne

When selecting your client management system or CRM to run your home care or disability service, it’s important not to purchase a system in isolation of other software applications.

16.03.2023 12:22 PM - Comment(s)

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APPLICATION

Blog tagged as APPLICATION

The Hidden Cost of Disconnected Systems in Aged Care and Community Services

The Final Countdown: What You Can Do Now Before Nov 1

When Janet’s Spreadsheet Brings Down The Whole Business

“We’ve Got a System for That” — The Problem with Too Many Tools

From Manual to Magical: How Automation Is Transforming Home Care Admin

Is Your Aged Care Organisation Getting the Most Out of its CMS?

Telstra Discontinue Community Care Applications

The importance of a good application procurement process

Tips to reduce buyers regret

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