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Blog tagged as CRM

Digital Marketing Meets Client Management

Digital Marketing Meets Client Management

By Glenn Payne

Digital first providers are winning by connecting the journey from lead to CRM to CMS. Discover why modern aged care success depends on seamless onboarding, stronger retention, and the right digital tools driving every step.
26.11.2025 01:28 PM - Comment(s)
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Webinar: Is Your Organisation Digitally Ready for the Future of Home Care

Webinar: Is Your Organisation Digitally Ready for the Future of Home Care

By Glenn Payne

Is your organisation digitally ready for the future of home care? Join us on Oct 21 to learn how to assess your digital maturity, benchmark against sector expectations, and build a clear roadmap from paper-based systems to integrated digital care.
18.10.2025 05:23 AM - Comment(s)
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The Final Countdown: What You Can Do Now Before Nov 1

The Final Countdown: What You Can Do Now Before Nov 1

By Glenn Payne

The Support at Home reforms go live Nov 1. Providers can’t fully test claims until then, but you can prepare. From Services Australia access to data clean-ups, draft runs and staff playbooks, here are the steps to be ready on day one.
16.10.2025 06:01 AM - Comment(s)
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Why Your Care Management System Will Make or Break Your Success Under Support at Home

Why Your Care Management System Will Make or Break Your Success Under Support at Home

By Glenn Payne

The Support at Home reforms start 1 Nov. Your Care Management System is now the key to compliance, efficiency, and client trust. Outdated systems risk delays and errors, while modern CMS tools enable automation and transparency. Are you ready?
16.10.2025 05:02 AM - Comment(s)
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Smarter Systems, Better Care: Aged Care Webinar Series Presented by THREEDIGITAL and Enkindle

Smarter Systems, Better Care: Aged Care Webinar Series Presented by THREEDIGITAL and Enkindle

By Glenn Payne

Discover how digital transformation, AI, and smarter systems are reshaping aged care. The Smarter Systems BetterCare webinar series helps you assess your digital maturity, improve client outcomes, and take the next step with confidence. Come learn where you currently sit.
02.08.2025 09:08 AM - Comment(s)
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Why Digital Marketing Is the Growth Engine of Future Aged Care Providers

Why Digital Marketing Is the Growth Engine of Future Aged Care Providers

By Glenn Payne

The aged care market is shifting fast. Digital marketing is no longer optional. Learn how small to mid-sized providers can use smart funnels, lead tracking, AI tools, and multi-channel campaigns to grow with confidence in the Support at Home era.
25.06.2025 03:10 PM - Comment(s)
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When Janet’s Spreadsheet Brings Down The Whole Business

When Janet’s Spreadsheet Brings Down The Whole Business

By Glenn Payne

Janet is the lifeblood of your home care business. She knows every client’s dog’s name, their cousin’s allergies, and exactly which biscuit goes with which shift. But her real power? "The Spreadsheet". One Excel file away from glory—or total system collapse. Let’s talk about that.
23.05.2025 01:04 PM - Comment(s)
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From Manual to Magical: How Automation Is Transforming Home Care Admin

From Manual to Magical: How Automation Is Transforming Home Care Admin

By Glenn Payne

Drowning in paperwork and manual tasks? Discover how home care providers are freeing up hours each week through smart automation. From rostering to invoicing, learn how to let tech do the heavy lifting so your team can focus on what matters—caring.
23.05.2025 12:14 PM - Comment(s)
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What Is an Aged Care Operating System?

What Is an Aged Care Operating System?

By Glenn Payne

What is an Aged Care Operating System? It’s the digital engine behind every aged care provider—connecting your CMS, scheduling, finance, compliance, and more. If it’s not maintained, it breaks down.
27.03.2025 10:52 AM - Comment(s)
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Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care

Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care

By Glenn Payne

Are you losing potential clients to competitors? In aged care, every lead matters. If you’re not tracking and nurturing them, they’ll go elsewhere. Discover why lead management is critical, how a CRM can help.
16.03.2025 05:58 AM - Comment(s)
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