Glenn Payne, Managing Director of THREEDIGITAL, recently delivered a webinar on Building the Home Care Business of the Future. The session explored the pressing realities of today’s home care sector, the steps providers must take to adapt, and the technologies shaping the future of care delivery.

Glenn began by highlighting the challenges faced by providers right now, including disconnected systems, reliance on spreadsheets, manual workarounds, and staff burnout. These issues not only drain resources but also impact client experiences and create risks as the sector prepares for the upcoming Support at Home reforms.

The conversation then turned to what tomorrow’s providers will look like. Glenn emphasised that successful organisations will be defined by integration: one source of truth across CRM, CMS, HR, payroll, and finance. With clean and connected data, providers can reduce duplication, achieve compliance, and deliver better outcomes. Data was described as the fuel that unlocks advanced reporting, analytics, and ultimately proactive care.

Looking further ahead, the webinar explored the innovations that will shape home care over the next decade. From AI-driven predictive care and telehealth, to smart homes, robotics, and autonomous mobility, these technologies will only create real value when built on strong foundations of integrated systems and mature digital practices.

Glenn closed with a practical roadmap for providers: start with assessment, implement step by step, and invest in ongoing improvement. Transformation, he reminded attendees, is a journey rather than a one-off project, requiring the right partnerships and accountability along the way.

The key takeaway was clear: the future of home care will belong to providers who act now, laying the digital foundations that enable smarter systems and better care.