Choosing the right Client Management System is one of the most important decisions a home care provider will make. These are long term decisions that often span ten years or more and have lasting impacts across every part of the organisation. The system you choose will shape how your team delivers care, manages compliance and operates day to day. Whether you are a small CHSP provider or a national organisation delivering across HCP (soon to be Support at Home), NDIS and private care, the right CMS can streamline your operations, reduce risk and improve the experience for both staff and clients.

At THREEDIGITAL, we work alongside aged care and community providers across Australia to review, implement and optimise systems that genuinely support the needs of the sector. Over the years, we have helped organisations successfully implement multiple CMS platforms, each with its own strengths and capabilities. While there are many systems in the market, this comparison focuses on what we consider to be three of the best currently available.

All of the systems in this review are capable of supporting your core business operations. Each one can manage rostering, budgeting, care planning, service delivery, compliance and reporting in line with Australian care standards. The differences come down to how they deliver those functions, how easy they are to use, what they cost to implement and maintain and how well they align with your service model and internal capability.

To support the sector, we have released a detailed review of three leading platforms: Sandwai, Lookout Way and AlayaCare. This side by side comparison looks at usability, scalability, support, licensing, integration and long term value. These insights are based on structured vendor demonstrations, review of product documentation and direct feedback from providers currently using each platform. It is a professional assessment grounded in experience, not sales material.

We have placed strong emphasis on value for money. In our work with providers, we know that cost is a major factor. Licensing fees and implementation costs vary widely between platforms, and choosing the wrong one can result in unnecessary overhead or a system that never fully gets off the ground. Sandwai offers particularly strong value for money, combining practical functionality with competitive pricing. For providers with more complex needs or internal IT capacity, Lookout Way and AlayaCare provide powerful capabilities with broader configuration options.

If you are currently reviewing your CMS, or feel like your current system is no longer the right fit, THREEDIGITAL can help. We support providers with vendor selection, digital maturity assessments, workflow mapping, system optimisation and full implementation services. We bring a structured and independent approach to ensure your system supports your compliance, your operations and your future plans.

You can explore the full CMS review to see how each platform compares. Whether you are looking for a fresh start or simply want to validate your current setup, the review provides a practical snapshot of how these systems stack up in the real world.