The Support at Home reforms go live on 1 November, and one thing is clear: your Care Management System (CMS) is no longer just an internal tool – it will be the foundation of compliance, efficiency, and consumer trust in this new aged care landscape. Providers that enter the next stage of reform with outdated systems will find themselves struggling with claims, reporting, and consumer transparency. Those who invest in a modern CMS will be ready to thrive.

Compliance depends on your CMS

Support at Home introduces digital-first compliance requirements. Every provider must submit claims and provide itemised monthly statements electronically through the Aged Care Provider Portal. If your CMS is not integrated with these platforms, you risk non-compliance, payment delays, and frustrated clients. A CMS built for Support at Home will allow seamless digital invoicing, ensure service data flows correctly, and help your team meet the government’s strict transparency requirements.

Efficiency comes from automation

The reforms bring additional workload: more detailed care plans, new service categories, and greater documentation expectations. Without automation, these tasks will quickly overwhelm your team. A modern CMS can automate scheduling, billing calculations, compliance reporting, and the generation of monthly statements. This reduces manual errors, saves staff hours each week, and frees your workforce to focus on delivering care rather than chasing paperwork.

Consumer trust is built through visibility

Older Australians and their families will now receive standardised monthly statements showing exactly what care was provided and how funds were spent. Clients will compare providers not just on service quality but also on clarity and transparency. A CMS that produces accurate, easy-to-read statements and keeps care plans up to date gives your organisation a competitive edge. It shows clients that you are accountable, trustworthy, and ready to partner with them in their care journey.

Staff need systems that support them

Even the best staff cannot succeed if they are forced to work with outdated or clunky systems. The workforce shortage in aged care makes it even more important that your team has tools that make their work easier, not harder. A CMS designed for today’s reforms provides intuitive interfaces, mobile access for field workers, and role-based training. This reduces frustration, improves adoption, and ensures your staff are empowered to deliver quality care.

The time to act is now

With only weeks until the reforms take effect, providers cannot afford to wait. Review your CMS today:

• Is it fully integrated with government portals?

• Does it support digital invoicing and itemised monthly statements?

• Can it automate compliance workflows?

• Does it give consumers the transparency they expect?

If the answer is no, then urgent action is needed. Your Care Management System is not just software – it is the cornerstone of your success under Support at Home. Providers who get this right will not only meet compliance requirements but will deliver better outcomes for clients and staff in the years ahead.