CRM

Blog tagged as CRM

When Janet’s Spreadsheet Brings Down The Whole Business
Janet is the lifeblood of your home care business. She knows every client’s dog’s name, their cousin’s allergies, and exactly which biscuit goes with which shift. But her real power? "The Spreadsheet". One Excel file away from glory—or total system collapse. Let’s talk about that.
23.05.2025 01:04 PM - Comment(s)
From Manual to Magical: How Automation Is Transforming Home Care Admin
Drowning in paperwork and manual tasks? Discover how home care providers are freeing up hours each week through smart automation. From rostering to invoicing, learn how to let tech do the heavy lifting so your team can focus on what matters—caring.
23.05.2025 12:14 PM - Comment(s)
What Is an Aged Care Operating System?
What is an Aged Care Operating System? It’s the digital engine behind every aged care provider—connecting your CMS, scheduling, finance, compliance, and more. If it’s not maintained, it breaks down.
27.03.2025 10:52 AM - Comment(s)
Are You Tracking Your Leads? The Importance of Lead Nurturing in Aged Care
Are you losing potential clients to competitors? In aged care, every lead matters. If you’re not tracking and nurturing them, they’ll go elsewhere. Discover why lead management is critical, how a CRM can help.
16.03.2025 05:58 AM - Comment(s)
Preparing for Aged Care Reforms: Essential Steps for Providers in Embracing Digital Transformation
Are you ready for the Support at Home changes? Aged care providers must ensure their CRM/CMS systems can handle new data, reporting, and client management demands. Digital readiness will be crucial to stay compliant, efficient, and deliver high-quality care in a transformed aged care landscape.
13.11.2024 04:35 PM - Comment(s)
Understanding the Importance of CRM, Intake Process, and Client Journey in Aged Care
Learn the importance of CRM, intake processes, and client journey mapping in aged care. Discover how digital transformation enhances client engagement, streamlines operations, and improves compliance. Watch our webinar recording to see key strategies for a competitive edge in the aged care sector.
13.11.2024 03:28 PM - Comment(s)
Understanding the Critical Difference Between CRM and CMS in Aged and Disability Care
This article explores the differences between CRM and CMS. CRMs focus on attracting and nurturing leads through digital marketing, while CMSs manage client relationships, scheduling, and service delivery in aged and disability care.
03.05.2024 05:39 AM - Comment(s)
Telstra Discontinue Community Care Applications
In a surprising announcement in October 2022, Telstra Health revealed its decision to discontinue investment, development, and support for several of its products. This news has left many aged and disability providers in Australia disappointed and inconvenienced. The affected software includes Home...
21.07.2023 07:47 AM - Comment(s)
The importance of a good application procurement process
In today's digital age, applications have become a vital component for businesses and organizations to achieve their goals.
20.03.2023 01:41 PM - Comment(s)
Tips to reduce buyers regret
When selecting your client management system or CRM to run your home care or disability service, it’s important not to purchase a system in isolation of other software applications.
16.03.2023 12:22 PM - Comment(s)